Utilities Management Services

Utility Account Management 

In order to achieve the customer satisfaction and to streamline business, the utilities division has developed Standard Operating Procedures (SOP), standard forms & processes, proper system & tools, FAQs, standard customer response and easy payment options. The utilities division account management services include but not limited to,

• Billing party management and monthly update (meter reading, data collection, storage and retrieval of consumption values, issuance of final and split bills) 

• Dispatching monthly invoice to customers 

• Managing payment & Collections 

• Customer management (complaints, payment, registration, etc.) 

• Managing customer security deposit including clearance. 

• Manage disconnection / reconnection of services 

Utility Reading & Maintenance 

The billing services are performed on monthly basis. The Meter Reading & Maintenance service includes but not limited to below 

• Monthly reading 

• Meter reading error notification 

• Report / rectify technical problems (BTU Related) 

• Technical verification of low and high consumption liaising with building facility team. 

Utilities Management Services